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Performance Pledge(fds)2018-12-05T01:22:05+00:00

Mission

To satisfy the needs from different requestors through the improvement of application procedures for staff quarters and venues, as well as to strengthen the communication between outlets and UM.

Service Items

Service Type Service Quality Indicator
Meeting and Exhibition venue reservation (Internal requests) Confirm within 5 working days
Conference room / Exhibition/ Outdoor venue reservation (External requests)
Reply within 10 working days
Service Type Service Quality Indicator
Long Term/Visiting Employees Housing Application Reply within 3 working days
Service Type Service Quality Indicator
Reply customer’s suggestions Reply within 3 working days

Service Target

  • UM students
  • UM academic and administrative staff
  • Residents
  • External customers

Scope of Services

  • Reservation of facilities;
  • Outlet management;
  • Long term/visiting employees housing application;
  • Outdoor venue reservation (external requests);
  • Conference room/exhibition venue reservation (internal and external requests).

Suggestions

Please send your suggestions to Facility Development Section.

Facility Development Section
Address: 3020, 3/F, Administration Building
University of Macau, N6 Avenida da Universidade,Taipa, Macau, China
Tel: 8822 8662 (Ms. Iris Choi) / (853) 8822 8399 (Ms. Brenda Sou)
Fax: 8822 2438
E-mail: fds.suggestion@um.edu.mo